FREQUENTLY ASKED QUESTIONS
Are Kylie Cosmetics products sold at any other retailers?
Yes. Kylie Cosmetic products are sold at Ulta
How often do you restock?
We aim to restock every week, but restock dates vary depending on product availability.
How can I find out about restocks?
Restock information will always be posted on the Kylie Jenner official app (iOS download available here, Android download available here), and thekyliejenner.com.
Can I sharpen the lip liner pencil that comes with Matte Liquid Lipstick lip kits?
Yes! The Lip Liner sharpens easily in most standard sized sharpeners - just make sure your sharpener is not dull!
How many items can I buy in one purchase?
Orders are limited to three units of each product per person.
I placed an order. When will my package arrive?
Out top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
What method is used for shipping?
All packages are shipped via USPS.
How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail customerservice@
I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
Do you offer returns?
All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, Kylie Cosmetics by Kylie Jenner reserves the right to refuse all returns.In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.
*For any orders placed on or after March 16th, 2020, our refund policy has been updated to allow customers to cancel all unshipped orders at any time for a full refund. If you wish to cancel or have any questions, please contact customer service at email@example.com
I am an international customer (outside USA.) Do I have to pay customs and taxes?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Kylie Cosmetics.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Why do you no longer ship to Turkey?
Unfortunately, Turkey has placed a ban on the import of all cosmetic products, so we are now unable to ship our products to Turkey.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customerservice@
kyliecosmetics.comwith your inquiry.
Do I need to set up an account to place an order?
No, but by setting up an account, you become a Kylie Cosmetics VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.
Do you ever do giveaways?
Yes, we run official giveaways on KylieCosmetics.com, Kylie Jenner's official app (iOS download available here, Android download available here), and on Kylie Cosmetics social channels (@kyliecosmetics).
Can I change my order once I've placed it?'
No, once you place an order it is final.
I've forgotten my password. What should I do?
To reset your password, go to http://kyliecosmetics.com/
account/loginand click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://kyliecosmetics. com/account/login
Do you offer discounts and promotion?
Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.